We are committed to providing quality services to you. This policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from this website of The Office of the Australian Information Commissioner at www.aoic.gov.au
What is Personal Information and why do I collect it?
Personal Information is information or an opinion that identifies an individual.
Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.
This Personal Information is obtained in many ways including contact forms, interviews, correspondence, by telephone, by email, via this website TheWriteShift.com, from your website, from media and publications, from other publicly available sources, from cookies and from third parties.
We do not guarantee the website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our goods and services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.
You may unsubscribe from mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
We do not collect any financial information including credit or debit card details.
The Write Shift uses an external third party payment platform (Stripe.com) to process online booking payments, packages or products.
Stripe.com collect your financial information including credit or debit card details as well as personal information such as name and contact information and information about your stored payment methods (e.g. payment card number, CVC code and expiration date).
If you have any queries in relation to the collection of financial or personal information, please contact us or Stripe directly.
We may also use external third party booking platforms to make calendar bookings which collect personal information such as name, contact telephone number and email address. If you have any queries in relation to the collection of personal information by any third party booking platform, please contact us.
Email address may be used for marketing purposes, which you have the ability to opt out of at any time.
We use contact forms on this website (thewriteshift.com).
When visitors leave comments on this website, it collects the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using said service.
After approval of your comment, your profile picture is visible to the public in the context of your comment.
If you upload images to this website, you should avoid uploading images with embedded location data (EXIF GPS) included.
Visitors to this website can download and extract any location data from images on this website.
Cookies are small text files that are used to store limited pieces of information to identify users. The cookies from this website are stored on your device when this website is loaded on your browser.
These cookies help make this website function properly, make this website more secure, provide better user experience, and understand how this website performs and to analyse usage data for the purposes of user experience and overall improvement.
Like most online services, this website uses first-party cookies and third-party cookies for a number of purposes. First-party cookies are necessary for this website to function the expected fashion, and they do not collect any of your personally identifiable data.
The third-party cookies used on this website are used primarily for understanding how this website performs, how you interact with this website, keeping services secure, providing advertisements that are relevant to you, and provide you with a better and improved user experience and help speed up your future interactions with this website.
Essential: Some cookies are essential for you to be able to experience the full functionality of this website. They allow this website to maintain user sessions and prevent any security threats. They do not collect or store any personal information.
Statistics: These cookies store information like the number of visitors to this website, the number of unique visitors, which pages of this website have been visited, the source of the visit, etc.
This data helps to understand and analyse how well this website performs and where it needs improvement.
Functional: These cookies help certain non-essential functionalities on this website. These functionalities include embedding content like videos or sharing contents on this website on social media platforms.
Preferences: These cookies help this website store your settings and browsing preferences like language preferences to allow for a better user experience on future visits to this website.
Embedded content from other websites
Articles on this website may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
– For the primary purpose for which it was obtained
– For a secondary purpose that is directly related to the primary purpose
– With your consent; or where required or authorised by law.
Where reasonable and practicable to do so, we will collect your Personal Information only from you.
However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
– Third parties where you consent to the use or disclosure; and
– Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information.
However, some Personal Information collected may be stored in client files which will be kept for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
We will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date.
If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update my records and ensure we can continue to provide quality services to you.
This Policy may change from time to time and remains available on this website.
Last updated: 15/05/23